Warranty Information

Snap-On Smile® Limited Warranty
This warranty covers any defects in materials or workmanship in the Snap-On Smile full arch, and runs for one (1) year from the date patient receives the Snap-On Smile.

Warranty covers:
DenMat will, at its option, repair or replace a Snap-On Smile that proves to be defective in materials or workmanship. DenMat’s warranty obligation is limited to a one-time replacement of the Snap-On Smile, and DenMat makes no warranty, express or implied, with respect to the replacement arch.

If your Snap-On Smile becomes damaged during the warranty period, and the conditions set forth in this warranty have been met and no exclusion applies, consult with a licensed practicing dentist who will send the item for repair to DenMat freight prepaid at any time during the warranty period. There will be no handling charge for warranty work for the first 90 days of the warranty period. During this initial 90 day period, there will be no charge for repair or replacement and return freight. After 90 days, there will be a $49 handling fee (US dollars) for all warranty claims, which will include return shipping.

Conditions that must be met for warranty to apply:
1. To obtain warranty service, the providing dentist will need a Return Authorization Number from DenMat. This can be obtained by calling 800-445-0345, or by emailing warranty@snaponsmile.com. If emailing, please provide a description of the problem.

Warranty does not cover:
1. Cash refunds.
2. Changing shade from the original prescription request. No shade change will be made in any warranty claim for any reason.
3. Modifying the teeth numbers from the original prescription request.
4. Damage or defects resulting from: a) failure to follow DenMat’s instructions, b) improper insertion, c) abuse or d) improper dental hygiene.
5. Incidental or consequential damages, exemplary damages, including inconvenience, lost wages or pain and suffering.
6. Claims resulting from modifications made by the patient or dentist to the appliance.
7. Any dental fees charged by dentist are not covered unless specifically approved in writing in advance by DenMat.

Your Rights Under State Law:
This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. In addition, some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Visit www.snaponsmile.com or contact us at 800-445-0345 or warranty@snaponsmile.com if you have any questions or comments.